We accept returns on new, unopened, undamaged items in original packaging within 30 days from the order date. All returns are subject to a 15% restocking fee and our shipping cost. The customer must contact us prior to returning product(s). We do not give refunds on reopened products.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping cost to you. You must notify us within 3 days of receipt of shipment.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and weighed prior to shipping to avoid any fraudulent claims.
Refused shipments are subject to a 15% restocking fee plus returns freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 15% restocking fee and any freight charges incurred.
All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.
You are responsible to know the import regulations for your country. Please research all products to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises, we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
If by chance the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders’ progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries’ laws and therefore you are responsible for dealing with your countries’ customs.
Please know your own import regulations before ordering. It is your responsibility. If customs do not return the products to us, we cannot issue the 85% refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your orders less shipping and a 15% restocking fee